Though this is not the keyfactor to help you identify a reliable cloud website hosting supplier from a bad one and a reseller from an actual provider, being able to call and speak with a live person is an indicator that you are not dealing with a one-person firm and that you can reach someone whenever you're in need of assistance. The telephone support for web hosting services may range from basic to dedicated, thus the issues that can be resolved through a phone call vary depending on the supplier. In the general case, these matters are simpler and feature billing or first level tech issues as more complex problems usually need a support ticket where both you and the sysadmins can follow the proceedings with a given situation. Nonetheless, having the option to call your provider will save you a lot of time and efforts for the multitude of small issues that may eventually show up when you manage your website hosting account.

Phone Support in Cloud Website Hosting

Our cloud website hosting plans come with telephone support 14 hrs per day even on public holidays, therefore if you don't have an account yet, you'll be able to call and learn more about our services or if we meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you'll be able to contact the phone number that is closer to you. If you are an existing customer, we will assist you timely with all the general and billing matters as well as with various technical matters in order to save you time and efforts - we are aware of the fact that sometimes it is more convenient to consult with a live person to get things done immediately. Certainly, some issues simply cannot be managed on the phone, so if this is the case you'll be able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

Every time you want more details about the Linux semi-dedicated hosting that we offer, you can call any of the three support phone lines we have around the globe - in the United States of America, Great Britain and Australia. Thus, you have the option to check ahead of time if our services will be appropriate for your sites. If you're already our client and you own a semi-dedicated account, you're able to contact us on the phone for 14 hours every day about any type of billing or common matters. For strictly technical issues you will have to take advantage of our ticketing system so as to communicate with our technical support since someissues just need extra time to be taken care of, still we can assist you over the phone with a lot of minor technical issues as well, saving you the time and efforts.