If you have bought a web hosting package and you’ve got certain queries in regards to a given function/feature, or if you have come across a certain predicament and you require assistance, you should be able to contact the respective customer support staff. All hosting companies use a ticketing system no matter if they provide other methods of contacting them aside from it or not, due to the fact that the most efficient way to deal with a problem most often is to send a ticket. This kind of correspondence renders the replies sent by both parties simple to follow and enables the customer support staff representatives to escalate the case in case, for example, a sysadmin has to become involved. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you’ll need to have at least two different accounts to touch base with the help desk support staff and to actually manage the hosting space. Incessantly switching between different accounts may sometimes be a headache, not to mention the fact that it takes quite a long time for most web hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we’re using for our Linux cloud website hosting isn’t separate from the hosting account. It’s an indivisible part of our full-featured Hepsia hosting Control Panel and you’ll be able to visit it at any moment with just several clicks, without leaving your hosting account. The ticketing system comes with a quick-search field, which will help you track the status of practically any ticket that you’ve already sent, if you need it. Moreover, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to handle a particular problem before you actually submit a ticket. The ticket response time is no more than 1 hour, which implies that you can get timely assistance at any particular time and in case our help desk team recommends that you do something in your account, you can do it right away without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, which suggests that you will not need another platform to contact our client service team – you can do it on the spot as soon as you bump into an issue. Opening a new ticket requires a couple of clicks of the mouse and finding an older one is just as easy. With our intelligent search functionality, you can swiftly find any ticket that you have already sent. You can submit a ticket at any time whatsoever since our client support staff members are on duty around the clock and reply within the hour, although it seldom takes that much to get help. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about using 2 or more platforms to troubleshoot a simple problem.