Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we’re using for our Linux cloud website hosting isn’t separate from the hosting account. It’s an indivisible part of our full-featured Hepsia hosting Control Panel and you’ll be able to visit it at any moment with just several clicks, without leaving your hosting account. The ticketing system comes with a quick-search field, which will help you track the status of practically any ticket that you’ve already sent, if you need it. Moreover, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to handle a particular problem before you actually submit a ticket. The ticket response time is no more than 1 hour, which implies that you can get timely assistance at any particular time and in case our help desk team recommends that you do something in your account, you can do it right away without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, which suggests that you will not need another platform to contact our client service team – you can do it on the spot as soon as you bump into an issue. Opening a new ticket requires a couple of clicks of the mouse and finding an older one is just as easy. With our intelligent search functionality, you can swiftly find any ticket that you have already sent. You can submit a ticket at any time whatsoever since our client support staff members are on duty around the clock and reply within the hour, although it seldom takes that much to get help. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about using 2 or more platforms to troubleshoot a simple problem.