A Sixty–Minute Support Ticket Response Time Guarantee
We provide a 1–hour response warranty for any ticket or e–mail that you submit to our client support team. We will quickly respond to all typical questions and forward the case to our admins if additional assistance is required. If you make use of the Optional Managed Services package, we’ll carry out any of the included server administration tasks at a time that has been discussed with you in advance.
A First–Class Help Desk Service
We will be online for you 24–7 to respond to any inquiries that you may have related to our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also require help tackling server management tasks, you can make use of our Optional Managed Services package, which includes backup hard drive space, weekly OS updates, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures
An Easy–to–Navigate Help Area
We have equipped the Online Control Panel with a detailed knowledgebase, which includes comprehensive explanations of its features and functionalities. Besides, we have shot in–depth video tutorials that will further show you how to perform a certain action or resolve a frequently encountered problem. The educational articles and the tutorial video clips are easily accessible from every Online Control Panel section via the Videos and Help buttons situated in the upper right corner.