The availability of the customer and tech support that a cloud website hosting company offers can tell you a lot about the services that they supply too. If you're allowed to use only email messages and / or tickets, you have almost certainly discovered a reseller not the actual hosting provider. If this is the case, you will probably have to wait for several days to get a problem resolved since the reseller may not be checking their communication regularly or they may need to get hold of the true hosting company for extra assistance. When the provider offers various options for communication with short response time that are available at any time, they're most likely the top provider, not a reseller. So you'll benefit from timely assistance and excellent support as they will have instant access to the servers where your account is. Regardless of the issue - technical or sales, it's always better to get hold of your hosting company right away through your preferred way of communication.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for all of our cloud website hosting packages are twenty-four-seven, therefore you can forget about waiting for several days to receive assistance. In case you aren't our client yet, you can call us, chat with a consultant or send an e-mail. In case you already have an account, you can open a support ticket on top of the other three ways of communication. You'll be able to select the most suitable way to contact us depending on where you are or what device you use. We will assist you for more or less any hosting-related query that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the max reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we provide come with 24/7 customer and tech support, therefore no matter what issue you experience, you will be able to contact us and we will help you quickly. Our guaranteed reply time for any e-mail message or ticket that you open via your Hepsia hosting Control Panel is only one hour; the actual reply time rarely is more than 20 minutes. Furthermore, we have phone support with a couple of local numbers around the world plus a live chat, which means that you're able to contact us and find more info about our services even if you do not have an account yet. We can assist you with any question or a problem you may have - payment methods, package features, email configuration, website hosting account settings, etcetera. If you employ our services, you will never experience an issue where you should wait for a day or two to get an issue solved like you'll have to do with numerous other suppliers.

24/7 Customer Support in VPS Web Hosting

In case you have a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forvarious issues and / or questions with regard to the pre-installed software your server is equipped with. In case you haven't obtained your virtual private server plan yet, you will be able to learn more information about our solutions by giving us a call or via our live chat service. For more tech issues, you can send an e-mail or open a support ticket from your billing Control Panel and you'll receive assistance within no more than one hour no matter the time of the day, even on weekends and holidays. The typical response time usually does not extend past 30 minutes. In case you're looking for assistance for third-party software, you're able to use the Managed Services upgrade that you can add to each and every VPS plan and our admins can help you with any set up or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour maximum answer time warranty, you will receive quick support when you order a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, so any time you open a support ticket through your billing account or you send an email about any issue with the server or the pre-installed software on it whatever the time of the day, you will receive an answer within one hour, even during holidays. Our ticketing system is the best option if the issue in question requires a longer period of time to be resolved or in case it has to be sent to our admins, because it is much easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to give us a call or talk to a live representative via our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 as well.