Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Reply Guarantee

  • Our technical assistance staff is on–line 24/7/365 to reply to every one of your assistance demands. Each ticket you submit to us is going to be responded to within less than 60 mins. If your case calls for the help of one of our administrators, we’ll address the ticket to the technician in charge and will notify you that the case is under control.

  • Top quality support service

  • Professional Customer Assist Service

  • We provide you with 24x7 tech assistance by using a lightning fast ticket system built into your Control Panel. You could write to us at any time about any of the applications that come pre–configured on your virtual server, which include the desired OS, the server management panel and our in–house created Online Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • Each section of the Online Control Panel that is included at zero cost with your VPS offers you an incorporated articles base. You will find a variety of comprehensive how to posts and a range of step by step video courses that illustrate all the common web site control jobs. You can get access to them by pressing the Help or Video keys in the upper right part of each Control Panel section.