If you ever face a problem with your website and are unable to handle it, ask the respective web hosting provider’s help desk staff to help you get the site back online. A swift resolution would be the perfect scenario, but a lot of hosting companies reply within 24 hours or even more, particularly if you’re dealing with a hosting reseller. Even if the problem can be resolved quickly, your website may not function satisfactorily or it may not be available at all for a prolonged interval, so you may lose prospective customers since it’s quite unlikely that anybody would be dying to return to an out-of-order website. With that said, you need to make sure not only that you can get in touch with your hosting company, but also that they can respond and assist you in a timely fashion. If a web app update doesn’t go as planned or if you delete something accidentally, for example, the site should be restored speedily in order to avoid prolonged unreachability.

One-Hour Response Guarantee in Cloud Website Hosting

In case you’re using any of our Linux cloud website hosting and you have a query or experience some challenge, you can contact us 24/7/365 by submitting a customer support ticket or by writing an email and we promise that you will get a response in no more than sixty minutes. If the issue can be solved, we’ll do it before we respond, while in case there is something that you have to do on your end, we will provide you with all the needed info – what settings to check, what possible solutions to try, and so on. Normally, you’ll receive a reply within less than half an hour, which suggests that waiting for hours or even for more than 1 day to get help is something unthinkable. Our 60-minute reply guarantee is valid for any enquiry that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk support team reps will be at your disposal at all times and they’ll respond to any ticket that you post from the web hosting Control Panel within less than one hour. The ticket response time is guaranteed irrespective of whether you have a general query connected to your semi-dedicated server or you bump into a certain predicament and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 24/7 to handle any billing, general or technical issue. If you get in touch with us about anything that is within our capability, we’ll sort it out before we get back to you, which implies that you will not have to wait around for hours or even days while the problem perseveres. In case there’s something that you have to do on your end, we will provide you with the needed information – what possible solutions to try out, what actions to take, etc.